Shipping Policy

At purepaper.us, we want customers to have a clear understanding of how orders are processed and delivered. This Shipping Policy explains our order handling process, delivery timeframe, shipping fees, and other important information related to receiving your order.

Shipping Area

We currently serve customers within the United States.

Orders can be delivered to eligible residential and business addresses within our available service areas. Please make sure your shipping information is complete and accurate before placing an order.

Shipping Cost

We offer free shipping on all orders.

There is no minimum purchase requirement for free shipping, and no standard shipping fee will be added at checkout.

Order Processing

After an order is successfully placed and payment is confirmed, it will enter our processing stage.

During this period, we may review the order details, prepare the items, and arrange the shipment. Processing takes place on business days and does not include weekends or U.S. public holidays.

Once the order has been shipped, available tracking information will be provided to the customer.

Estimated Delivery Time

The estimated delivery time is:

15–20 business days

Business days do not include Saturdays, Sundays, or U.S. public holidays.

Please note that delivery dates are estimates rather than guaranteed arrival dates. Delivery may occasionally take longer due to severe weather, carrier delays, high shipping volumes, address issues, or other transportation conditions outside our direct control.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for the carrier’s tracking system to update after a shipping confirmation is received. In some cases, tracking activity may not appear immediately.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check the recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible. We will try to assist before the order is shipped, but address changes cannot be guaranteed once a shipment has already been processed or handed over to the carrier.

Delayed Shipments

Occasional delivery delays may happen due to carrier operations, weather conditions, seasonal demand, transportation disruptions, or other circumstances beyond our reasonable control.

If your order has not arrived within the expected timeframe, please contact our customer service team and include your order number so we can review the available shipping information.

Lost or Damaged Packages

If a package appears to be lost during transportation or arrives with visible shipping damage, please contact us promptly.

When contacting us, please provide your order number, a description of the issue, and photos of the damaged package or item when applicable. This information helps us review the situation and provide appropriate assistance.

Multiple Packages

Some orders may be shipped in more than one package. When this occurs, packages may arrive on different dates even though they are part of the same order.

Additional tracking details may be provided when available.

Contact Us

For questions about shipping, delivery status, tracking information, or an existing order, please contact:

Email: service3@paymatop.com

When contacting us about an existing order, please include your order number so we can locate the relevant information more efficiently.

Last Updated: July 6, 2026