Contact Us

Contact Us

Need help with an order or have a question about our products? The customer service team at purepaper.us is available to assist with order details, shipping updates, returns, refunds, product information, and other questions related to your purchase.

When contacting us about an existing order, please include your order number and a brief description of the issue. This helps us locate the relevant information and respond more efficiently.

Customer Service

Email: service3@paymatop.com

What We Can Help With

You may contact us regarding:

  • Product information

  • Order confirmation

  • Shipping and tracking updates

  • Delivery questions

  • Returns and exchanges

  • Refund status

  • Damaged or incorrect items

  • Changes to order information before shipment

Response Time

We aim to respond to customer inquiries within 24–48 hours on business days.

Messages received on weekends or U.S. public holidays may be reviewed on the next business day.

To help us assist you more efficiently, please provide clear and accurate information when contacting us.

Last Updated: July 6, 2026